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Category Archives: CUInsight Articles


(Originally published on CUInsight.com.)   Recently I was speaking with some directors of a credit union. One of them wanted to know what the secret to the successes of my career was. I replied that we were there. This reply Read more…


(Article originally published on CUInsight.com.)   Here we are. Just past the mid-point of 2020. 2020, the year of perfect vision. What we have gotten thus far seems like anything but perfect vision. The year began with several tragic events, Read more…


(Revised edition of an article originally published on CUInsight.com). As I sit here, in day whatever of social distancing, I have decided to share some things I think I think. My apologies to Peter King. 1. This is not the Read more…


(Article originally published on CUInsight.com.)   Superior member service has been a constant for credit unions. Throughout my career, credit unions have scored better than the banking industry on satisfaction, friendliness and trust factors. Studies show that outstanding service is Read more…


(Article originally published on CUInsight.com.)   For far too long credit unions have owned 8% of the market or less nationally. We are too good to be satisfied with that outcome. Real transformations are needed and must start with the Read more…